ERP Implementation and Maintenance


A successful Enterprise Resource Planning (ERP) project begins with finding the software with the right “fit” for your organization. Many companies underestimate the significance of a thorough evaluation process and force fitting the wrong software can be very costly, time-consuming and risky.

During an evaluation process, rather than simply setting technical goals, it is important to establish a sense of purpose and clear business-focused goals. Begin by defining your system requirements: outline your current business processes and workflow as well as identify opportunities for improvement in actionable, realistic and measurable business benefits. This exercise will provide context when evaluating and selecting an ERP system to complement and enhance your business.

Despite being a backbone enterprise application, ERP is often misunderstood. While core ERP principles hold true regardless of company size, large organizations and government agencies have needs distinct from those of smaller companies. When evaluating ERP, small-to-midsize organizations should look for ease of use and simplicity of implementation. It is also important to remember budgeting for ERP, despite any complex requirements you might have — often there is insufficient budget or human resources available to devote the required effort to maintaining IT infrastructure. Therefore, web-based Software as a Service (SaaS) products are worth serious consideration.

Midsize organizations have a broad set of choices when buying ERP. Companies in that range should take care to match their needs with specific vendor strengths. For example, an international manufacturer of discrete products should not buy an ERP system intended strictly for domestic process manufacturers. Most ERP vendors have particular strengths and weaknesses about which buyers should be aware. Larger organizations demand a high level of flexibility from enterprise systems such as ERP. These demands can translate into higher cost, a more involved software selection process and longer implementation times.

Not just a technology project, ERP is a business initiative that impacts an entire organization. Accordingly, you should consider input from those that know the business best (employees and key users), since the most effective implementations have heavy user-involvement throughout the project lifecycle.


Dataccount and SYSPRO offers an implementation methodology for which we have standardized best practices, enabling businesses to quickly reap the benefits of the powerful SYSPRO solution and to achieve renewed operational effectiveness.

Our implementation methodology consists of the following phases: The first step is the detailed discovery phase which encompasses sessions with the customer providing the opportunity to question, redefine and streamline business processes.

Once the business processes are understood and defined, our consultants build a model of the solution that will be implemented. This is presented back to the company to approve the proposed solution.

Once the model has been accepted a project plan is put in place to implement the solution. The plan includes everything from data conversions and data entry to verifying the network and hardware requirements. Training is a key aspect in the implementation plan. Users who have been properly trained are able to utilize the full power and functionality of SYSPRO software and make a rapid transition to the new system.


Dataccount and SYSPRO have friendly, professional and knowledgeable support teams committed to quickly and effectively resolving your support and technical issues. We offer a global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.


Our experienced consultants with extensive knowledge in best business practices are able to evaluate your business and current use of the software, and make recommendations for improvements. This process has proven to be invaluable for many companies, enabling them to take advantage of the latest features and technologies with very little disruption to their business.

On-site training

Our on-site training is designed to meet your specified requirements by educating and successfully developing the skills necessary for users implementing new features or new solutions, or who will be taking on new roles and tasks.

Online support

For additional ease-of-use, SYSPRO offers extensive on-line support in a secure area on the Internet, called the Support Zone. The Support Zone is a comprehensive, invaluable source of information for all SYSPRO users, consultants and resellers and is designed in an intuitive, easy-to-use format. The SYSPRO Support Zone contains information relating to current, prior and future releases, along with FAQs, known issues, technical information and “work in progress.”